Model answer for complaining

Hi – you are not currently able to access this page. There are a number of possible reasons why: You chose ‘Pay by bank account’ but we have not yet received the payment You’re not logged in (click here to login) You haven’t created your account yet (create your account) Your membership has expired Your … Read more

Being less direct when complaining

Hi – you are not currently able to access this page. There are a number of possible reasons why: You chose ‘Pay by bank account’ but we have not yet received the payment You’re not logged in (click here to login) You haven’t created your account yet (create your account) Your membership has expired Your … Read more

Aggressive v assertive complaints

Hi – you are not currently able to access this page. There are a number of possible reasons why: You chose ‘Pay by bank account’ but we have not yet received the payment You’re not logged in (click here to login) You haven’t created your account yet (create your account) Your membership has expired Your … Read more

Complaining

Hi – you are not currently able to access this page. There are a number of possible reasons why: You chose ‘Pay by bank account’ but we have not yet received the payment You’re not logged in (click here to login) You haven’t created your account yet (create your account) Your membership has expired Your … Read more

Video: The best letter

Hi – you are not currently able to access this page. There are a number of possible reasons why: You chose ‘Pay by bank account’ but we have not yet received the payment You’re not logged in (click here to login) You haven’t created your account yet (create your account) Your membership has expired Your … Read more

The best letter

Hi – you are not currently able to access this page. There are a number of possible reasons why: You chose ‘Pay by bank account’ but we have not yet received the payment You’re not logged in (click here to login) You haven’t created your account yet (create your account) Your membership has expired Your … Read more

Video: Apologising tips

Hi – you are not currently able to access this page. There are a number of possible reasons why: You chose ‘Pay by bank account’ but we have not yet received the payment You’re not logged in (click here to login) You haven’t created your account yet (create your account) Your membership has expired Your … Read more

Complaint or apology?

Hi – you are not currently able to access this page. There are a number of possible reasons why: You chose ‘Pay by bank account’ but we have not yet received the payment You’re not logged in (click here to login) You haven’t created your account yet (create your account) Your membership has expired Your … Read more

Essential vocabulary for this lesson

Hi – you are not currently able to access this page. There are a number of possible reasons why: You chose ‘Pay by bank account’ but we have not yet received the payment You’re not logged in (click here to login) You haven’t created your account yet (create your account) Your membership has expired Your … Read more

Summary of this lesson

Hi – you are not currently able to access this page. There are a number of possible reasons why: You chose ‘Pay by bank account’ but we have not yet received the payment You’re not logged in (click here to login) You haven’t created your account yet (create your account) Your membership has expired Your … Read more